A “case” is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve a resolution. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, and require a combination of human tasks and electronic workflows.
Examples of cases include an incoming application, a submitted claim, a complaint, or a claim that is moving to litigation.... Case management solutions are applications designed to support the complex processes required to move a case from inception to completion. These solutions support the workflow, management collaboration, storage of images and content, decisioning, and processing of electronic files or cases. These types of cases were previously only commonly associated with social services organizations, or in very siloed implementations, however its lately become more apparent to numerous organizations across all verticals the vital role of case management across the entire enterprise.
The UAO approach to implementing case management is a data first methodology that is based on deploying the Entellitrak solution of our partner, MicroPact. The goal of our approach is to empower large-scale enterprises to more rapidly deliver improved outcomes based on critical data, collaboration, and guided decision-making.
The Entellitrak solution is a highly configurable platform built on a unified open architecture with integrated support for mobile, natural language analytics, document management, escan and efile. It features a number of existing application configurations including labor relations management, worker's compensation, appeals case management, EEO etc.
Get in contact with us today to discuss how this solution can address your needs.